Patient Information

What to expect from your consultation

Your first appointment may last 45 minutes, and will involve an interview to take a medical history as well as a physical examination.  From this assessment, you and your physiotherapist will set treatment goals to restore or develop your potential.  Your physiotherapist will then discuss the proposed treatment, likely outcomes and probable time frames with you.

You are welcome to ask questions so that you can make informed choices about your treatment. You may decline any treatment/s you do not wish to consent to, and have the right to do so at any time.

  • Wear clothes that you will be comfortable to move in.
  • You are welcome to bring friends or family with you.
  • Please bring along any other important information, such as a letter from your doctor or X-rays.

Subsequent visits usually take approximately 30 minutes.

Your rights and responsibilities

As a patient at East Care Physiotherapy, you will be treated in accordance with the Code of Health and Disability Services Consumers’ Rights and the Health Information Privacy Code.

Your Rights:

  • Right to be treated with respect
  • Right to freedom from discrimination, coercion, harassment, and exploitation
  • Right to dignity and independence
  • Right to services of an appropriate standard
  • Right to effective communication
  • Right to be fully informed
  • Right to make an informed choice and give informed consent
  • Right to support
  • Rights in respect of teaching or research
  • Right to complain

Your responsibilities include providing accurate information, attending appointments on time and giving sufficient notice if unable to do so.

Comments and complaints

If you have concerns about any aspect of your treatment or the level of service you have received you may discuss them with your physiotherapist, or you are welcome to contact Rose Lampen-Smith (Owner and Principal Physiotherapist East Care Physio).

East Care Accident & Medical Clinic

Our location within East Care provides you with quick and convenient access to medical, radiology, and pharmacy services. We have a close working relationship with GP members and visiting Specialists including Orthopaedic and Rheumatology specialists.

East Care provide ample free parking on site to ensure your visit is as stress free as possible.

Request Appointment

Opening Hours

  • From 7am
  • Mon, Tues & Thurs
  • By Appointment
  • Closed

Get In Touch

09 930-9400

09 283 0598

260 Botany Road, Howick,
Auckland New Zealand

office@eastcarephysio.co.nz