Frequently Asked Questions
Treatment & Payment
When entering the clinic, please introduce yourself to the receptionist at Physiotherapy Reception. There may be forms for you to fill in if you haven't attended our clinic before, so please come 5-10minutes early.
Your first appointment may last 45 minutes, and will involve an interview to take a medical history as well as a physical examination. From this assessment, you and your physiotherapist will set treatment goals to restore or develop your potential. Your physiotherapist will then discuss the proposed treatment, likely outcomes and probable time frames with you.
You are welcome to ask questions so that you can make informed choices about your treatment. You may decline any treatment/s you do not wish to consent to, and have the right to do so at any time.
Our physiotherapists use a variety of treatments depending on your needs. These may include:
- Injury management education
- Joint mobilisation or manipulation
- Injury prevention education
- Lifestyle advice to help control your chronic health problems
- Liaison with, and referral on to specialist services when appropriate
If you don’t understand a procedure or exercise, please ask your physiotherapist to explain it further or demonstrate it.
If you have any side-effects from your treatment, please let your physiotherapist know immediately.
If you have any changes to your medical or general condition during your course of treatment, such as pregnancy, illness or prescribed drugs, make sure you tell your physiotherapist.
If you are receiving treatment due to an accident that has been accepted by ACC, ACC pays for part of your treatment. You will be charged a $37 co-payment for an initial ACC treatment and $29 for all follow up appointments.
Private/non-ACC consultations cost $85 for the first visit and $68 for follow-up treatments.
Materials supplied are charged to both ACC and private/non-ACC clients.
East Care Accident & Medical Clinic
Our location within East Care provides you with quick and convenient access to medical, radiology, and pharmacy services. We have a close working relationship with GP members and visiting Specialists including Orthopaedic and Rheumatology specialists.
East Care provide ample free parking on site to ensure your visit is as stress free as possible.
- From 7.30am
- Mon, Wed & Thurs
- By Appointment